Frequently asked questions

How can I become a customer of Folat? 
This can be done through a debtor form on our online shop. For the sake of completeness, we point to the fact that we only supply branch related companies.
What is the minimum order amount? 
The minimum order amount for the first order is €500.00 excl. VAT. Follow-up orders with an order amount from €150.00 excl. VAT will be delivered free of charge. For orders under €150.00 excl. VAT we charge €15.00 for ordering and handling costs.
If I order today, when do you deliver? 
We aim to process orders that are placed before noon on the same day. Unfortunately, due to unforeseen circumstances it is possible that delivery of your order could be delayed.
What are the payment options at Folat? 
We currently offer iDeal, credit card and direct debit as payment offers.
I have ordered wrongly, can I return these goods? 
Items that have been ordered wrongly can be sent together with the return form to the address below:
Folat BV 
T.a.v. afdeling retouren 
Eendrachtstraat 5 
1951 AZ Velsen-Noord 
The Netherlands
I can no longer login with the existing details, what now? 
Please contact our customer service department. We are happy to help you. You can reach us by e-mail at info@folat.nl or by phone at +31(0)23-511 25 11.
Contact 
You can contact us via the general phone number at +31(0)23-511 25 11, or send an e-mail to info@folat.eu.
How can I change my details? 
Please contact our customer service department. We are happy to help you. You can reach us by e-mail at info@folat.nl or by phone at +31(0)23-511 25 11.
Other questions 
Please contact our customer service department. We are happy to help you. You can reach us by e-mail at info@folat.nl or by phone at +31(0)23-511 25 11.