Folat Corona Update

The situation we are in as a world is worrying and creates a lot of uncertainty. As a customer of ours, we would like to inform you about what we do to ensure that you can count on us even during these exciting times.

From the beginning of the corona crisis, we keep a close eye on all developments and follow government guidelines. Our first priority is the safety of our employees. In addition, we try to do everything we can to guarantee the continuity of our processes for you as a customer.

Precautionary measures

We have taken various measures to ensure the continuity of our processes. Where possible, employees work from home, teams are split, protocols are drawn up and strictly adhered to. Our DistriParty distribution center also has strict rules regarding compliance with all rules and protocols drawn up by our government. We hope to assure you that our entire organization is doing everything it can to continue to serve you as a customer as well as possible.

Account Management, Webshop & Customer Service

Our field staff are happy to remain at your service, so they are easily accessible by phone or email. Our webshop is also an excellent alternative to do your shopping.

Together with all colleagues, we do everything we can to ensure that you and all our other customers and partners remain in business. These are uncertain times when we will have to help each other. We are ready for you.

Team Folat

Dear Folat customer,

In these uncertain times we would like to keep you, as our valued customer, informed about how Folat is dealing with the situation regarding COVID-19.

We are keeping a close eye on reports regarding the Corona virus and are following the guidelines indicated by the Dutch Public Health Authority RIVM. The safety and health of our team and our customers is our priority.

For the time being, we are open, it is as always possible to order at Folat, you can do this as you are used to via www.folat.eu.

Our Customer Support employees can be reached by telephone or email for all your questions. Due to the situation, it may occur that the delivery of your order is delayed. However, we will do everything we can, in cooperation with our logistics partners to prevent this as much as possible.

If there is a delay, we hereby ask for your understanding.

We hope to be of service as much as possible and promise to keep you informed.

We have great admiration to everyone taking care of each other in these circumstances. We wish you and your loved ones a lot of strength in the coming period!

Team Folat

How can I become a customer of Folat? 
This can be done through a debtor form on our online shop. For the sake of completeness, we point to the fact that we only supply branch related companies.
What is the minimum order amount? 
The minimum order amount for the first order is €500.00 excl. VAT. Follow-up orders with an order amount from €150.00 excl. VAT will be delivered free of charge. For orders under €150.00 excl. VAT we charge €15.00 for ordering and handling costs.
If I order today, when do you deliver? 
We aim to process orders that are placed before noon on the same day. Unfortunately, due to unforeseen circumstances it is possible that delivery of your order could be delayed.
What are the payment options at Folat? 
We currently offer iDeal, credit card and direct debit as payment offers.
I have ordered wrongly, can I return these goods? 
Items that have been ordered wrongly can be sent together with the return form to the address below:
Folat BV 
T.a.v. afdeling retouren 
Eendrachtstraat 5 
1951 AZ Velsen-Noord 
The Netherlands
I can no longer login with the existing details, what now? 
Please contact our customer service department. We are happy to help you. You can reach us by e-mail at info@folat.eu or by phone at +31(0)23-511 25 11.
Contact 
You can contact us via the general phone number at +31(0)23-511 25 11, or send an e-mail to info@folat.eu.
How can I change my details? 
Please contact our customer service department. We are happy to help you. You can reach us by e-mail at info@folat.eu or by phone at +31(0)23-511 25 11.
Other questions 
Please contact our customer service department. We are happy to help you. You can reach us by e-mail at info@folat.eu or by phone at +31(0)23-511 25 11.