FREQUENTLY ASKED QUESTIONS

This can be done through a debtor form on our online shop. For the sake of completeness, we point to the fact that we only supply branch related companies.

The minimum order amount for the first order is €500.00 excl. VAT. Follow-up orders with an order amount from €150.00 excl. VAT will be delivered free of charge. For orders under €150.00 excl. VAT we charge €15.00 for ordering and handling costs.

We aim to process orders that are placed before noon on the same day. Unfortunately, due to unforeseen circumstances it is possible that delivery of your order could be delayed.

We currently offer iDeal, credit card and direct debit as payment offers.

Items that have been ordered wrongly can be sent together with the return form to the address below: Folat BV T.a.v. afdeling retouren Eendrachtstraat 5 1951 AZ Velsen-Noord The Netherlands

Please contact our customer service department. We are happy to help you. You can reach us by e-mail at info@folat.eu or by phone at +31(0)23-511 25 11.

You can change your personal information under your account. Do you want to change other data? Please contact our customer service department. You can reach us by e-mail info@folat.eu or by telephone on 023-511 25 11. In the event of a change of address or change of the e-mail address where you would like to receive your invoice, for example, we ask you to send an e-mail whether the fill in the contact form below.

All questions about the use of our BalloonGaz tanks can be found on this BalloonGaz page.

Take the tank to a recycling center if possible. The tank can also be deposited in the gray waste container. The tank is made of steel and is 100% recyclable, in addition, steel is the easiest material to recycle. During waste processing, steel is separated from other waste with a large magnet and then recycled.

You can leave your email address for products that will be available soon. You will be notified when the item is back in stock. We also show the expected new delivery date.

All information regarding our services for placing orders and downloading our images can be found on our Folat Services page.

There is a lot going on in the world and partly as a result of this, the conditions under which we offer our services are becoming more challenging for us by the day. However much we try to keep price corrections to a minimum, this is not always possible given the current economic climate. Folat is dependent on raw material prices, exchange rates and increased freight costs. This is why we will implement price adjustments, which will become effective on July 1st. If you have a webshop account, you can find the current prices in our webshop from July 1 (after logging in). If you do not have a webshop account or you have questions, please contact your account manager. We hope for your understanding in this exceptional situation. The Folat Team