FREQUENTLY ASKED QUESTIONS

How can I become a customer of Folat?

This can be done through a debtor form on our online shop. For the sake of completeness, we point to the fact that we only supply branch related companies.

What is the minimum order amount?

The minimum order amount for the first order is €500.00 excl. VAT. Follow-up orders with an order amount from €150.00 excl. VAT will be delivered free of charge. For orders under €150.00 excl. VAT we charge €15.00 for ordering and handling costs.

If I order today, when do you deliver?

We aim to process orders that are placed before noon on the same day. Unfortunately, due to unforeseen circumstances it is possible that delivery of your order could be delayed.

What are the payment options at Folat?

We currently offer iDeal, credit card and direct debit as payment offers.

I have ordered wrongly, can I return these goods?

Items that have been ordered wrongly can be sent together with the return form to the address below: Folat BV T.a.v. afdeling retouren Eendrachtstraat 5 1951 AZ Velsen-Noord The Netherlands

I can no longer login with the existing details, what now?

Please contact our customer service department. We are happy to help you. You can reach us by e-mail at info@folat.eu or by phone at +31(0)23-511 25 11.

How can I change my details?

You can change your personal information under your account. Do you want to change other data? Please contact our customer service department. You can reach us by e-mail info@folat.eu or by telephone on 023-511 25 11. In the event of a change of address or change of the e-mail address where you would like to receive your invoice, for example, we ask you to send an e-mail whether the fill in the contact form below.

Questions about helium?

All questions about the use of our BalloonGaz tanks can be found on this BalloonGaz page.

How can I recycle helium tanks?

Take the tank to a recycling center if possible. The tank can also be deposited in the gray waste container. The tank is made of steel and is 100% recyclable, in addition, steel is the easiest material to recycle. During waste processing, steel is separated from other waste with a large magnet and then recycled.

How can I see when a product is available again?

You can leave your email address for products that will be available soon. You will be notified when the item is back in stock. We also show the expected new delivery date.

Questions about our online services, for example scanning on mobile?

All information regarding our services for placing orders and downloading our images can be found on our Folat Services page.

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